Privacy Policy

TriLuxe Health LLC
Last Updated: September 1, 2025

1. Introduction

TriLuxe Health LLC (“TriLuxe Health,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal and health information entrusted to us.

This Privacy Policy describes how we collect, use, disclose, store, and safeguard information obtained through:

Our website (www.triluxehealth.com)
Our mobile applications
Online forms and booking systems
Communication via text, email, or phone
In-person services
Electronic Medical Records (EMR) systems

By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.

2. Scope of This Policy

This policy applies to:

Website visitors
Clients and patients
Prospective clients
Business partners
Individuals submitting forms or inquiries

This policy covers both:

A. Personal Information: General identifying information not related to healthcare treatment.

B. Protected Health Information (PHI): Medical information protected under the Health Insurance Portability and Accountability Act (HIPAA).

3. Information We Collect

A. Personal Identifying Information

We may collect:

Name
Date of birth
Address
Phone number
Email address
Emergency contact information
Payment information
Appointment preferences

This information may be collected through:

Website forms
Booking systems
Text or email communication
Intake paperwork

B. Protected Health Information (PHI)

When receiving healthcare services, we may collect:

Medical history
Current medications
Allergies
Vital signs
Treatment details
Provider notes
Assessment findings
Consent forms
Clinical documentation

This information is maintained in compliance with HIPAA.

C. Website Usage Data

We automatically collect certain technical information, including:

IP address
Device type
Browser type
Pages visited
Time spent on website
Referral sources

This data is collected through cookies and analytics tools.

4. How We Use Your Information

We use collected information for the following purposes:

A. Healthcare Services

Providing medical treatments
Conducting assessments
Maintaining medical records
Communicating regarding care
Scheduling appointments
Coordinating with healthcare providers

B. Administrative Operations

Billing and payment processing
Appointment reminders
Customer support
Compliance with legal obligations

C. Business Operations

Improving services
Marketing and promotions (with consent)
Website functionality
Internal analytics

5. HIPAA Compliance

TriLuxe Health is a HIPAA-compliant healthcare provider.

All Protected Health Information is:

Stored securely
Accessed only by authorized personnel
Used solely for treatment, payment, and healthcare operations
Protected using administrative, physical, and technical safeguards

We do not sell, share, or disclose PHI for marketing purposes without written authorization.

6. Information Sharing & Disclosure

We may share information in the following circumstances:

A. Healthcare Operations

With:

Licensed medical providers
Nurse practitioners
Supervising physicians
Pharmacies
Laboratories

B. Service Providers

We may share limited data with trusted vendors who assist with:

Payment processing
Scheduling systems
EMR platforms
Website hosting
Text messaging services

These vendors are contractually required to protect your data.

C. Legal Requirements

We may disclose information when required by law, including:

Court orders
Subpoenas
Public health reporting
Regulatory compliance
Law enforcement requests

7. Cookies & Tracking Technologies

Our website uses cookies and analytics tools to:

Improve user experience
Understand website usage
Measure marketing effectiveness

You may disable cookies in your browser settings, though some website features may not function properly.

8. Payment Information

Payments are processed through secure third-party payment processors.

TriLuxe Health does not store full credit card numbers on our systems.

All payment platforms utilize encryption and comply with industry security standards.

9. Data Security Measures

We implement robust safeguards including:

Encrypted data storage
Secure EMR systems
Password-protected access
Staff HIPAA training
Secure device policies
Physical office security controls

While we use commercially reasonable protections, no system is completely immune from risk.

10. Data Retention

We retain information:

As required by healthcare record retention laws
For operational purposes
For compliance with regulatory requirements

Medical records are retained in accordance with Louisiana state laws and HIPAA standards.

11. Your Privacy Rights

You have the right to:

Request access to your records
Request corrections
Request restrictions on disclosures
Receive an accounting of disclosures
Withdraw marketing consent
File a privacy complaint

Requests must be submitted in writing.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those sites.

13. Children’s Privacy

Our services are not directed toward individuals under age 18 without parental consent.

We do not knowingly collect information from minors without authorization.

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Updates will be posted with a revised “Last Updated” date.

15. Contact Information

For privacy questions or requests, contact:

Leanne Flowers

TriLuxe Health LLC
Privacy Officer
Email: info@triluxehealth.com
Phone: 225-304-0033
Address: 8175 Vincent Road, Suite I, Denham Springs, LA 70726

16. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.