Terms & Conditions

TriLuxe Health LLC

1. Agreement to Terms

By accessing this website, booking services, or receiving services from TriLuxe Health LLC (“TriLuxe Health,” “we,” “our,” or “us”), you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms, you should not access this website or use our services.

2. Description of Services

TriLuxe Health provides concierge wellness and healthcare services, which may include but are not limited to:

• IV hydration therapy
• Intramuscular vitamin injections
• Aesthetic services (neuromodulators, dermal fillers, etc.)
• Private duty nursing services
• Supportive care services
• Wellness consultations
• Mobile healthcare services

All services are provided by licensed medical professionals operating under appropriate medical supervision in accordance with applicable federal and Louisiana state laws and regulations.

3. Medical Disclaimer: Services provided by TriLuxe Health are not intended to replace primary medical care, medical diagnosis, or emergency medical treatment.

By using our services, you acknowledge and agree that:

• You are voluntarily seeking elective wellness services.
• You will seek emergency care by calling 911 in urgent or life-threatening situations.
• TriLuxe Health makes no guarantees regarding medical outcomes.
• Individual results from treatments may vary.

4. Eligibility for Services

Clients must:

• Be 18 years of age or older, or have documented legal guardian consent.
• Provide accurate and complete medical history information.
• Disclose all medications, allergies, and relevant medical conditions.
• Follow provider instructions before and after treatment.

Failure to provide accurate medical information may result in denial or discontinuation of services.

5. Appointment Booking & Scheduling

Appointments may be scheduled through:

• Online booking systems
• Phone or text communication
• Mobile application scheduling

Submission of a booking request does not guarantee appointment confirmation until approved by TriLuxe Health.

TriLuxe Health reserves the right to reschedule or cancel appointments when necessary.

6. Cancellation & No-Show Policy

To maintain availability for all clients:

• Appointments must be canceled at least 24 hours in advance.
• Late cancellations or missed appointments may incur fees.
• Same-day cancellations may be charged the full service fee.

TriLuxe Health reserves the right to deny future bookings for repeated no-shows.

7. Mobile Service Policies

For in-home or mobile services:

• Clients must provide a safe and sanitary environment for providers.
• Travel fees may apply depending on distance.
• Providers may refuse services if the environment presents safety risks.

8. Payment Terms

All services are private pay.

Accepted payment methods include:

• Credit cards
• Debit cards
• Electronic payment platforms

Payment is due:

• At time of booking or
• At time of service

TriLuxe Health does not bill insurance.

9. Membership Programs

If enrolled in membership programs:

• Memberships are non-transferable.
• Benefits are valid only during active membership periods.
• Membership fees may be billed automatically on a recurring basis.
• Cancellation requests must be submitted in writing.

Unused services or credits do not carry cash value unless required by law.

10. Refund Policy

Due to the nature of medical and wellness services:

• Services rendered are non-refundable.
• Injectable products and medications cannot be returned.

Refunds may be considered only under limited circumstances at the discretion of TriLuxe Health.

11. Consent to Treatment

By receiving services from TriLuxe Health, you acknowledge and agree that:

• You have signed all required medical consent forms.
• You understand the potential risks, benefits, and alternatives of treatments.
• You voluntarily consent to treatment.

12. Limitation of Liability:

To the fullest extent permitted by law, TriLuxe Health shall not be liable for:

• Indirect damages
• Consequential losses
• Personal decisions made after treatment
• Failure to disclose medical conditions

• Total liability, if any, shall be limited to the amount paid for services.

13. Intellectual Property

All content on this website is the property of TriLuxe Health, including:

• Logos
• Branding
• Written content
• Images and graphics
• Marketing materials

Unauthorized reproduction or use is prohibited.

14. Privacy: Use of this website and services is governed by the TriLuxe Health Privacy Policy, which explains how personal and health information is collected, used, and protected.

15. Third-Party Platforms

TriLuxe Health may utilize third-party platforms for:

• Scheduling
• Payment processing
• Electronic medical records
• Client communication

TriLuxe Health is not responsible for third-party service interruptions, outages, or policy changes.

16. Right to Refuse Service

TriLuxe Health reserves the right to refuse or discontinue services when:

• Medical contraindications are identified
• Safety concerns arise
• Client behavior is inappropriate
• Policies are violated

17. Website Use Disclaimer: Information provided on this website is for informational purposes only and does not constitute medical advice.

18. Indemnification

You agree to indemnify and hold harmless TriLuxe Health from any claims arising from:

• Misuse of services
• Failure to follow provider instructions
• Inaccurate or incomplete medical disclosures

19. Governing Law

These Terms and Conditions are governed by the laws of the State of Louisiana.

Any legal disputes shall be resolved within the appropriate courts of Louisiana.

20. Changes to Terms

TriLuxe Health reserves the right to update or modify these Terms and Conditions at any time.

Continued use of the website or services constitutes acceptance of any revised terms.

21. Contact Information

TriLuxe Health LLC
Phone: 225-304-0033
Email: info@triluxehealth.com

Address: 8175 Vincent Road, Suite I
Denham Springs, LA 70726

22. SMS Messaging Terms: By opting in, you agree to receive SMS messages from TriLuxe Health, including service notifications, appointment reminders, account updates, and customer support messages.

Consent: Consent is obtained through explicit opt-in methods such as a web form checkbox or written agreement. Consent is not required as a condition of purchase.

Message Frequency: Message frequency may vary.

Message & Data Rates: Message and data rates may apply depending on your carrier.

Opt-Out: Reply STOP at any time to unsubscribe.

Help: [] By checking this box, I confirm that I am the owner of the phone number provided and consent to receive SMS messages.

Terms & Conditions

TriLuxe Health LLC

TriLuxe Health LLC

Helping You Heal