Privacy Policy
TriLuxe Health LLC
Last Updated: September 1, 2025
1. Introduction
TriLuxe Health LLC (“TriLuxe Health,” “TriLuxe,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal and health information entrusted to us.
This Privacy Policy explains how TriLuxe Health collects, uses, discloses, safeguards, and maintains personal information and Protected Health Information (“PHI”) obtained through:
• Our website (www.triluxehealth.com)
• Online scheduling or booking systems
• Mobile applications or digital platforms
• Electronic Medical Record (EMR) systems
• Online forms and patient intake documentation
• Email, telephone, and text communications
• In-person services and consultations
By accessing our website, submitting information, or receiving services from TriLuxe Health, you acknowledge that you have reviewed and understand the practices described in this Privacy Policy.
This Privacy Policy supplements, but does not replace, the TriLuxe Health Notice of Privacy Practices required under the Health Insurance Portability and Accountability Act (HIPAA).
2. Scope of This Policy
This Privacy Policy applies to:
• Website visitors
• Current and prospective clients or patients
• Individuals submitting inquiries or forms
• Individuals communicating with TriLuxe Health
• Business partners interacting with TriLuxe Health systems
This policy addresses two categories of information:
A. Personal Information
Information that identifies or relates to an individual but is not directly related to medical treatment.
B. Protected Health Information (PHI)
Health information that identifies an individual and relates to their health condition, treatment, or payment for healthcare services, as defined by HIPAA.
3. Information We Collect
A. Personal Identifying Information
TriLuxe Health may collect personal identifying information including but not limited to:
• Full name
• Date of birth
• Address
• Telephone number
• Email address
• Emergency contact information
• Appointment preferences
• Payment or billing information
This information may be collected through:
• Online intake or inquiry forms
• Appointment scheduling systems
• Email or text communications
• Telephone calls
• Written or electronic intake documentation
B. Protected Health Information (PHI)
When healthcare services are provided, TriLuxe Health may collect and maintain Protected Health Information including:
• Medical history
• Current medications
• Allergies
• Vital signs and clinical measurements
• Assessment findings
• Treatment information
• Provider notes
• Consent forms
• Care documentation
All Protected Health Information is maintained in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.
C. Website Usage Information
When visiting our website, certain information may be collected automatically, including:
• IP address
• Device type
• Browser type
• Website pages visited
• Time spent on pages
• Referral sources
This information is collected using cookies, analytics software, and similar technologies to improve website functionality and user experience.
4. How We Use Information
TriLuxe Health uses collected information for the following purposes:
A. Healthcare Services
• Providing medical care and wellness services
• Conducting health assessments
• Maintaining accurate medical records
• Coordinating care with healthcare providers
• Communicating with patients regarding care or treatment
• Scheduling and managing appointments
B. Administrative Operations
• Billing and payment processing
• Insurance or reimbursement activities (when applicable)
• Appointment reminders and service notifications
• Client support and communication
• Compliance with healthcare regulatory obligations
C. Business Operations
• Improving service quality
• Internal quality assurance and analytics
• Website performance monitoring
• Marketing communications where consent has been provided
5. HIPAA Compliance
TriLuxe Health operates as a healthcare provider and complies with the Health Insurance Portability and Accountability Act (HIPAA).
Protected Health Information is:
• Maintained securely
• Accessible only to authorized personnel
• Used for treatment, payment, and healthcare operations as permitted by law
• Protected through administrative, technical, and physical safeguards
TriLuxe Health does not sell or disclose Protected Health Information for marketing purposes without the individual’s written authorization, except where permitted by law.
6. Information Sharing and Disclosure
TriLuxe Health may disclose information under the following circumstances:
A. Healthcare Operations
Information may be shared with healthcare professionals involved in patient care, including:
• Licensed registered nurses
• Nurse practitioners
• Supervising physicians
• Pharmacies
• Laboratories or diagnostic services
Such disclosures are limited to what is necessary for treatment and care coordination.
B. Service Providers
TriLuxe Health may utilize third-party vendors to support operations including:
• Payment processing platforms
• Scheduling systems
• Electronic medical record platforms
• Website hosting services
• Secure communication systems
These vendors may receive limited information necessary to perform services and are required to comply with privacy and security obligations, including HIPAA Business Associate Agreements where applicable.
C. Legal Requirements
TriLuxe Health may disclose information when required or permitted by law, including:
• Court orders or subpoenas
• Public health reporting obligations
• Regulatory investigations or compliance activities
• Law enforcement requests permitted by law
7. Cookies and Tracking Technologies
TriLuxe Health’s website may use cookies or similar technologies to:
• Improve website functionality
• Understand user behavior
• Analyze website performance
• Measure marketing effectiveness
Users may adjust browser settings to disable cookies; however, certain website features may not function properly if cookies are disabled.
8. Payment Information
Payments for services may be processed through secure third-party payment processors.
TriLuxe Health does not store full credit card numbers within its internal systems.
All payment processors utilize encryption and security protocols that comply with applicable financial security standards.
9. Data Security
TriLuxe Health maintains administrative, technical, and physical safeguards designed to protect personal and health information, including:
• Encrypted data storage where applicable
• Secure Electronic Medical Record systems
• Password-protected system access
• Staff HIPAA training and compliance programs
• Secure device and access policies
• Physical office security measures
While TriLuxe Health uses reasonable safeguards to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
TriLuxe Health retains information in accordance with:
• Federal healthcare regulations
• Louisiana medical record retention laws
• HIPAA recordkeeping requirements
• Operational and business requirements
Medical records are retained for the period required by applicable state and federal law.
11. Individual Privacy Rights
Individuals have the right to:
• Request access to their medical records
• Request amendments or corrections
• Request restrictions on certain disclosures
• Receive an accounting of disclosures of PHI
• Withdraw consent for certain communications
• File a complaint regarding privacy practices
Requests related to privacy rights must be submitted in writing to the TriLuxe Health Privacy Officer.
12. Third-Party Websites
Our website may contain links to third-party websites or platforms.
TriLuxe Health does not control and is not responsible for the privacy practices, policies, or content of third-party websites.
Users are encouraged to review the privacy policies of those sites.
13. Children’s Privacy
TriLuxe Health does not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or legal guardian.
Healthcare services provided to minors require appropriate parental or guardian authorization in accordance with applicable law.
14. Changes to This Privacy Policy
TriLuxe Health reserves the right to update or modify this Privacy Policy at any time.
Updates will be posted with a revised “Last Updated” date.
Continued use of our services after updates constitutes acknowledgment of the revised policy.
15. Contact Information
Questions, concerns, or privacy requests may be directed to:
Leanne Flowers
Privacy Officer
TriLuxe Health LLC
Email: info@triluxehealth.com
Phone: 225-304-0033
Address: 8175 Vincent Road, Suite I
Denham Springs, LA 70726
16. Acknowledgment
By accessing the TriLuxe Health website, submitting information, or receiving services from TriLuxe Health, you acknowledge that you have read and understand this Privacy Policy.
17. SMS Messaging & Mobile Information
When you provide your mobile phone number and opt in to receive SMS messages from TriLuxe, you consent to receive text messages related to our services, appointments, updates, and customer support.
How We Collect Consent: SMS consent is collected through web forms or written agreements where users explicitly check a box agreeing to receive SMS messages. Consent is not implied and is not a condition of purchase.
Use of Mobile Information: Mobile phone numbers are used solely for communication-related purposes TriLuxe Health.
Data Sharing: SMS consent and mobile information will not be shared with third parties or affiliates for marketing purposes.
Opt-Out: You may opt out at any time by replying STOP to any SMS message.
Help: For assistance, reply HELP or contact us directly at 225-304-0033.
